Privacy Notice

Citizens Title Agency, LLC (“Citizens Title Agency,” “we,” “us,” or “our”) respects your privacy. This Privacy Notice explains how we collect, use, disclose, and protect information obtained through CitizensTitleAgency.com and related webpages, forms, calculators, and online services that link to this notice (collectively, the “Website”).

This Privacy Notice applies to information collected through the Website. Additional privacy notices or disclosures may apply to information collected in connection with an actual or proposed real estate transaction, title insurance service, escrow or closing service, or other service we provide.

We may collect information that you voluntarily provide when you:

• Complete a contact, registration, scheduling, or information-request form;
• Use a title-rate calculator, net sheet, closing-cost worksheet, or similar resource;
• Request title, escrow, settlement, closing, or related services;
• Register for Realtor resources;
• Upload a photograph, logo, document, or other file;
• Communicate with us by telephone, email, text message, or through the Website; or
• Otherwise interact with us.

Depending on how you use the Website, the information collected may include your name, email address, telephone number, company or brokerage affiliation, professional information, property information, transaction details, uploaded materials, and the contents of your communications.

Please do not submit Social Security numbers, bank account information, wire instructions, identification documents, or other highly sensitive information through an ordinary website form or unsecured email. Contact Citizens Title Agency for instructions regarding an approved secure method of transmission.

When you visit the Website, certain information may be collected automatically, including:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Referring and exit pages;
• Pages viewed and features used;
• Date, time, and duration of visits; and
• General location information derived from your IP address.

We and our service providers may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, maintain security, and improve performance. Your browser may allow you to block or delete cookies, although doing so may affect the operation of certain Website features.

We may use information collected through the Website to:

• Respond to questions and requests;
• Provide requested resources, estimates, calculations, or services;
• Facilitate title, escrow, settlement, closing, and related services;
• Schedule appointments;
• Communicate with consumers, real estate professionals, lenders, attorneys, underwriters, vendors, and other transaction participants;
• Operate, maintain, secure, and improve the Website;
• Personalize Website content and user experiences;
• Detect or prevent fraud, misuse, security incidents, and unlawful activity;
• Maintain appropriate business and transaction records;
• Comply with legal, regulatory, contractual, underwriting, and professional obligations;
• Establish, exercise, or defend legal rights; and
• Send service-related communications and, where permitted by law, information about our services.

You may ask us to stop sending marketing communications by following the unsubscribe instructions in the communication or by contacting us. This will not prevent us from sending necessary transaction-related, service-related, legal, or security communications.

We do not sell or rent personal information for monetary consideration.

We may disclose information when reasonably necessary to provide requested services or operate our business, including to:

• Title insurance underwriters;
• Lenders, attorneys, real estate brokers and agents, transaction coordinators, surveyors, inspectors, governmental offices, recording authorities, homeowners’ or condominium associations, and other parties involved in a transaction;
• Website-hosting companies, software providers, scheduling platforms, email and communications providers, document-management services, cybersecurity providers, and other vendors acting on our behalf;
• Professional advisers, insurers, auditors, regulators, and legal counsel;
• Governmental agencies, courts, law-enforcement authorities, or other parties when required or permitted by law; and
• A successor or prospective successor in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

These parties may receive only the information reasonably necessary for their respective roles, subject to applicable legal and contractual requirements.

Information submitted in connection with a title insurance, escrow, settlement, or closing matter may be collected, used, maintained, and disclosed as necessary to process the transaction, issue title insurance, satisfy underwriting requirements, prevent fraud, comply with record-retention obligations, and meet applicable legal or regulatory requirements.

Certain transaction information may be governed by additional federal or state privacy requirements. When applicable, Citizens Title Agency may provide a separate privacy notice addressing those requirements.

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to personal information is limited to personnel and service providers who reasonably need it to perform their responsibilities.

The Website uses secure transmission technology where appropriate. However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information submitted or transmitted electronically.

Wire-fraud warning: Citizens Title Agency will not change wire instructions solely by email. Always independently verify wire instructions by calling Citizens Title Agency at a known and trusted telephone number before transmitting funds. Do not rely on contact information contained in an unexpected email or wiring message.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this notice, complete requested services, maintain business and transaction records, comply with underwriting and legal obligations, resolve disputes, and enforce agreements.

Retention periods may differ depending on the nature of the information and the service or transaction involved.

Subject to applicable law and any legal, regulatory, underwriting, or record-retention requirements, you may contact us to request that we:

• Confirm whether we maintain personal information about you;
• Provide access to certain personal information;
• Correct inaccurate personal information;
• Delete certain personal information; or
• Stop using your contact information for marketing purposes.

We may need to verify your identity before processing a request. Certain information may not be deleted or changed when retention is required or permitted by law, necessary to complete a transaction, needed to prevent fraud, or required to establish or defend legal rights.

To submit a privacy request, contact us using the information provided below.

The Website may contain links to or integrations with third-party websites and services, including scheduling, hosting, mapping, social-media, document, or calculator services. Citizens Title Agency does not control the privacy or security practices of third parties. We encourage you to review the privacy notices of any third-party service you use.

The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We may revise this Privacy Notice periodically to reflect changes in our practices, services, technology, or legal requirements. The updated notice will be posted on this page with a revised effective date. Material changes will be communicated as required by applicable law.

If you have questions, concerns, or requests regarding this Privacy Notice or our handling of personal information, please contact:

Citizens Title Agency, LLC
Telephone: 239-261-1650
Email: joanne@citizenstitleagency.com
Website: CitizensTitleAgency.com

Revised: August 25, 2026